Data Deletion Request

We respect your privacy and your right to control your personal data. This page explains how to request deletion of any data we hold about you.

What Data We Collect

When you interact with LaunchCraft through our website or WhatsApp, we may collect:

Contact information (name, email, phone number, company name)
Messages and communications sent through contact forms or WhatsApp
Project details and requirements you share with us
Referral information if you participate in our referral program
Basic website usage data (via Google Analytics)

How to Request Data Deletion

You can request deletion of your personal data by:

Option 1: Email Request

Send an email to: support@launchcraft.co.za

Subject line: “Data Deletion Request”

Include: Your full name, email address, and phone number used to contact us

Option 2: WhatsApp Request

Message us on WhatsApp: +27 64 004 6489

Message: “I request deletion of my personal data from LaunchCraft”

Option 3: Contact Form

Use our contact form with the subject “Data Deletion Request”

Processing Your Request

Response Time: We will acknowledge your request within 24 hours and complete the deletion within 30 days.

Verification: We may need to verify your identity before processing the request to ensure we delete the correct data.

Confirmation: You will receive a confirmation email once your data has been deleted from our systems.

Data Retention Exceptions

We will delete all your personal data except where we are legally required to retain it for:

Accounting and tax compliance (up to 7 years)
Legal obligations or ongoing legal proceedings
Fraud prevention and security purposes
Active contracts or services (data deleted after completion)

Your Data Rights

Under POPIA (Protection of Personal Information Act) and GDPR, you have the right to:

Request a copy of your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Withdraw consent for data processing
Lodge a complaint with the Information Regulator

For more information, see our Privacy Policy.

Questions About Data Deletion?

If you have any questions about our data deletion process or your privacy rights, contact our Data Protection Officer:

Email: support@launchcraft.co.za

WhatsApp: +27 64 004 6489

Business Hours: Monday-Friday, 9:00-17:00 SAST

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